Privacy Policy for TwitViewer
1. Introduction
At TwitViewer (the “Website”, accessible at twitviewer.com), we are committed to safeguarding your privacy and ensuring that your personal data is protected in accordance with all applicable data protection and privacy laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the California Consumer Privacy Act of 2018 (“CCPA”). This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our Website and related services. Your trust is important to us, and we aim to process your personal data only in ways that are fair, transparent, and respectful of your rights.
2. Scope and Data Controller
This Privacy Policy applies to all users of twitviewer.com and governs the processing of personal data collected through our Website and related services. For the purposes of the GDPR and other applicable privacy laws, the data controller responsible for your personal information is TwitViewer, and can be contacted at [email protected].
By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy.
3. Categories of Data Processed
We may process the following categories of personal information, depending on your interactions with the Website:
a. Usage Data
Includes information about how you use our website, such as IP address, browser type, referral source, page views, time spent on pages, user behavior patterns, access timestamps, and URL click paths.
b. Account Data
Includes your name, email address, phone number, mailing address, account credentials (if applicable), and login information.
c. Profile Data
Includes your user preferences, purchase history, feedback, browsing patterns, personalized settings, and behavioral data gathered to understand your interests and habits.
d. Communication Data
Includes records of correspondence with customer support, query submissions, user feedback, and message content when you contact us.
e. Technical Data
Includes technical identifiers such as device type, operating system, hardware settings, screen resolution, and browser plug-ins used to access twitviewer.com.
f. Transaction Data
Includes details of products or services received, payment records, billing address, and fulfillment data, where purchases or transactions occur.
g. Preference Data
Includes your consents and opt-ins, language and marketing preferences, communication choices, and interests related to the services we provide.
4. Legal Bases for Processing
We rely on the following lawful bases under GDPR to process your personal information:
– Consent: Where you explicitly grant us permission to process your data, e.g., for marketing communications.
– Contractual necessity: When processing is required for entering into or performing a contract with you.
– Legitimate interest: When processing is necessary to achieve our legitimate business purposes, provided that such processing does not override your rights and freedoms.
– Legal obligation: When we are required to collect or disclose data to comply with a legal mandate.
For users located in jurisdictions governed by the CCPA, we do not sell your personal information and only use it for the limited purposes described in this Policy.
5. Your Rights
Subject to applicable law, you have the following rights in relation to your personal information:
– Right of Access: You may request access to the personal data we hold about you.
– Right to Rectification: You may correct any incomplete or inaccurate data that we process about you.
– Right to Erasure: You have the right to request deletion of your data, subject to retention obligations.
– Right to Restriction: You may request limited use of your data under certain circumstances.
– Right to Data Portability: You may obtain a copy of your data in a machine-readable format and the right to transmit it to another controller.
– Right to Object: You may object to our use of your personal data for certain purposes.
– Right to Withdraw Consent: Where we rely on your consent, you may withdraw it at any time.
To exercise any of the rights above, please contact us at [email protected].
6. Security Measures
We implement robust technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to:
– Industry-standard encryption protocols
– Secure access controls and authentication systems
– Regular data backups and system resilience tests
– Staff training on privacy best practices and data protection compliance
7. International Transfers
Where your personal data is transferred outside the European Economic Area (“EEA”) or your local jurisdiction, we will ensure an adequate level of protection is afforded by implementing appropriate safeguards, which may include:
– Standard contractual clauses approved by the European Commission
– Binding corporate rules (where applicable)
– Transfers to countries with an adequacy decision
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for legal, accounting, or reporting obligations. Specific retention periods include:
– Usage Data: Up to 12 months
– Account and Profile Data: As long as your account remains active
– Transaction Data: Retained for seven (7) years for tax and financial compliance
– Communication Data: Retained for up to 24 months unless needed longer for dispute resolution
– Cookie Data: In accordance with our Cookie Policy (see below)
9. Cookie Policy
Our Website uses cookies and related technologies to provide essential functionality, improve performance, and analyze usage trends. Categories of cookies we deploy include:
– Essential Cookies: Necessary for core site operation and access management
– Functional Cookies: Enable enhanced features like remembering site preferences
– Analytical Cookies: Collect aggregated data on usage statistics for optimization
– Performance Cookies: Help improve responsiveness and load speeds
10. Cookie Management and Legal Compliance
Users are presented with a cookie consent banner when visiting twitviewer.com for the first time. By adjusting your browser settings or accessing our on-site cookie control panel, you may:
– Accept or reject cookies at any time
– Withdraw or modify cookie preferences
– Request more granular control over non-essential cookie usage
Our use of cookies complies with the GDPR and the CCPA. We do not track individuals across third-party websites or use behavioral advertising cookies without consent. “Do Not Track” signals sent by browsers are honored in accordance with applicable law.
11. Children’s Privacy
twitviewer.com does not knowingly collect or solicit personal information from children under the age of 13. If you are under 13, please do not use or provide any personal information on this website. If we become aware that we have inadvertently collected data from a child under 13, we will promptly delete such data.
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, and our service offerings. Any changes will be posted on this page and, where appropriate, communicated to users through twitviewer.com or via email. Users are encouraged to review this policy periodically to stay informed about how we protect their data.
13. Contact Us
For questions, concerns, or requests related to personal data or this Privacy Policy, you may contact us at:
Email: [email protected]
Website: https://twitviewer.com
We are committed to ensuring compliance with all applicable privacy laws and to providing users of twitviewer.com with the highest level of data protection. If you have a complaint or concern regarding data use, we encourage you to reach out using the contact details above.